Our terms and conditions
Our prices are shown including 25% VAT
When we have received your order, we will immediately send an order confirmation via e-mail with information about your order. You are responsible for checking your order confirmation to ensure that everything is correct. If anything is unclear, contact us immediately. Your order confirmation is valid as a receipt.
We ship all orders with Bussgods, DB Schenker, DHL, DSV, FedEx, Ntex, PostNord or UPS.
Your order is normally sent within 1-3 working days if the goods are in stock. If you have ordered several items, one of which is not in stock, your entire order will be sent when all items are in stock.
During Black Friday and before Christmas, the delivery time may be slightly longer, remember to place your order in good time.
LETTER OF GOODS
Smaller packages are sent as registered mail with PostNord and delivered to your mailbox. You will receive an SMS that a shipment is on its way to you. If the package does not land in your mailbox, it is sent to the nearest agent. Agents are usually open from early morning to late evening and on weekends. You will receive an SMS with a tracking number when the package is at your delivery point. Bring this tracking number and your ID when you pick up your package.
COLLECT FROM AGENCY
Larger packages are sent by Bussgods, DB Schenker, DHL, DSV, FedEx, Ntex, PostNord or UPS to the nearest agent, where you collect your order yourself. You will receive an SMS with a tracking number when the package is at the delivery point. Bring this tracking number and your ID when you pick up your package. Agents are usually open from early morning to late evening and on weekends.
DELIVERY TO NORWAY
We deliver shipments to Norway with UPS and you get your goods delivered to your home within 3-5 working days.
All orders to Norway are purchased with Norwegian VAT, we handle customs clearance. Please note that an administrative fee of SEK 200 is included in the shipping price.
Should your delivery be delayed, we will contact you with alternatives.
If transport damage should occur, we recommend that you report it directly on site to the delivery agent and then contact our customer service. Registration must be done via e-mail to firstname.lastname@example.org.
We follow the Swedish Consumer Agency's guidelines, which means that the report must be made within a reasonable time after you noticed, or should have noticed, the error. It is therefore important that you remove the packaging and inspect the products carefully. For companies, the notification of transport damage must be received within seven days.
It is important that you keep the product's packaging so that this can be inspected. Depending on the extent of the damage, delivery of new goods, rectification of faults or price deductions takes place.
RIGHT OF WITHDRAWAL
You always have a 14-day right of withdrawal according to the Distance and Home Sales Act. The cancellation period starts from the day you received the product. If you regret the purchase and return a product, we will refund the full amount within 10 days including any shipping costs for delivery to you. You pay the cost of return shipping to our warehouse yourself.
When returning, you bear the risk for the product, therefore it is important that it is not damaged during transport. In order for a full refund to be made, the product must be unused and returned in undamaged original packaging, all labels must remain and manuals must be sent with it. It is important that outer packaging is used and that tape or other material is not stuck to the original packaging. You have the right to open the packaging and examine the product, but you may not use it.
Products purchased after November 20 have the right of cancellation until December 31, so it is possible to exchange Christmas presents.
To return an order, you must contact our customer service to obtain a return number. You can reach us via e-mail email@example.com. Attach information about your name, order number, return number and reason for return.
Returns are sent well packaged in an outer carton to:
Bound To Rebound AB
Norra Rydbergsvägen 16
443 50 Lerum
PACKAGES NOT RETRIEVED
For packages that are not picked up, you will be charged both shipping costs to you and return shipping to us.
In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment. This payment solution is called Klarna Checkout.
Klarna Checkout presents certain information to you as soon as you are identified. The information you need to enter to achieve identification may vary between different purchase occasions and customers. Any credit information is never taken directly in Klarna Checkout, but taken as needed depending on the payment option you have chosen. A credit report taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, e.g. banks.
After you have been identified, Klarna Checkout displays which options are available to you. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.
For questions about Klarna's payment options, contact Klarna's customer service on tel. +46 (0)8 120 120 10.
Klarna: Get first. Pay later.
These terms and conditions for invoices apply between you and puckmate.se when you buy goods, tickets or services and you have chosen to pay by invoice.
When you choose to pay by invoice, we offer you the option to pay 30 days from when we send the goods or tickets for delivery, or from the available date for the services or digital material. We transfer our demand for payment for your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction where you must pay directly to Klarna. For contact details and further information about Klarna, go to klarna.se.
If you previously chose to connect to Klarna's aggregation service Monthly invoice, the invoice will instead be included in your monthly invoice. This means that all invoice purchases you make during a certain period are collected on one collective invoice, instead of being sent as separate invoices per purchase. The credit period on each individual invoice included in the consolidated invoice varies between 14-45 days, depending on when in the aggregation cycle the purchase was made and the goods/services are delivered/sent. All invoice purchases that are activated before the cut-off date are collected on one monthly invoice. Invoice purchases that are activated after the cut-off date end up on the next monthly invoice.
Costs and fees
We charge an invoice fee of SEK 0 per purchase. In case of late payment, a reminder will be sent to you where you will be required to pay a reminder fee. If you shopped for less than SEK 60, SEK 29.00 is added, and if you shopped for SEK 60 or more, SEK 60.00 is added in reminder fee. If no payment is subsequently made, the claim may be handed over for collection processing, where additional collection costs may be incurred.
Credit check and personal data processing
When you choose to pay by invoice, Klarna performs a credit check. If a credit report is taken, you will be notified of this and receive a copy of the credit report sent by post or e-mail. We do not inform banks or other lenders about a possible credit report, and it does not affect your credit rating/score either. Klarna processes your personal data to fulfill our obligations under this agreement and for the other purposes described in our Data Protection Information. You can find the data protection information here, or on our website, and by using Klarna's services, you also confirm that you have read this data protection information. We process your personal data, among other things, to carry out identification, customer analysis, credit checks, marketing and business development. We may also transfer your personal data to selected partners (such as credit rating agencies), who may be established in a state outside the EU/EEA. You will find more information about our sharing of personal data, your rights in relation to these, how you can contact us with questions, or contact authorities with complaints, in the Data Protection Information.
You may not assign or transfer any rights or obligations you have under these Terms. To the extent not otherwise already permitted under applicable law, Klarna may, when in full, assign or transfer these terms or the rights and/or obligations that apply under these terms, provided, however, that such transfer or assignment is not to your detriment, and does not change the rights and obligations you have under these Terms.
The purpose of this information is to inform you as a customer about what personal data is collected on our website puckmate.se and how the personal data is used. Your privacy is important to us, and in addition to the Personal Data Act and the General Data Protection Regulation (GDPR), we comply with all applicable data protection regulations.
Please note that some personal data is processed with the support of consent, for example in marketing (including newsletters and communications). By signing up for our newsletter, you agree to such processing of your personal data. See below about how your personal data will be processed in the current context.
We collect personal data in connection with you registering to receive offers from us via e-mail and placing an order on puckmate.se or participating in competitions organized by Puckmate. We also collect information about your use of our web pages via cookies.
We collect and process the following information: name, address, telephone number and email address. In some cases, information can also be collected from third parties, including in connection with quality assurance of personal data.
USE OF PERSONAL DATA
puckmate.se uses the personal data only for marketing purposes or in connection with placing an order on puckmate.se. We collect information so that we can provide our customers with relevant offers.
puckmate.se is owned by Bound To Rebound AB, with org. no. 559062-8714, is the personal data controller for the personal data that is processed. Bound To Rebond AB will not sell or transfer received personal data to third parties, which means that you will not receive information from companies other than us due to the personal data we have collected from you.
Storage and processing of personal data will take place within the EU/EEA area.
Processing of personal data will either take place to fulfill the agreement with you, with the support of consent or to fulfill a legal obligation (for example when accounting).
Personal data will be stored for as long as it is necessary to fulfill the purposes for which the personal data was originally collected. This means that personal data collected for marketing purposes will be deleted if you cancel the newsletter, or if you withdraw your consent. Personal data related to orders placed or agreements you entered into with puckmate.se will be deleted when the agreement has been fulfilled and when all obligations relating to the agreement have been fulfilled. Personal data that puckmate.se processes to fulfill legal obligations will be deleted as soon as the legal obligations have been fulfilled.
You have no obligation to provide your personal data, but it is a prerequisite for obtaining goods and services. You can withdraw your consent to the processing of personal data for marketing purposes at any time. The easiest way to do this is to unsubscribe from the newsletter by following the link at the bottom of each newsletter.
You have the right to submit a complaint regarding the processing of your personal data to the Data Inspectorate, see more at www.datainspektionen.se
If you have questions about, want access to, or delete personal data that puckmate.se processes, contact our customer service via e-mail to firstname.lastname@example.org.
Our products are sold with a one-year warranty. The warranty does not cover misuse of the product or misadjusted product. This also applies to cases where we cannot find anything wrong with the product, or when you yourself have caused the damage. The product warranty does not apply to errors that occur when the product's function and appearance are changed, such as rebuilding, upgrading or other configuration of the product.
RIGHT OF COMPLAINT
To advertise a product, you must contact our customer service to obtain a return number and a return shipping slip. You can reach us via e-mail email@example.com.
In the event of an approved complaint, you will be reimbursed for the value of the item and any shipping costs. Complaints are sent well packaged in an outer carton to:
Bound To Rebound AB
Norra Rydbergsvägen 16
443 50 Lerum
Attach information about your name, order number, return number and reason for complaint so that we can refund the money.
We follow the General Complaints Board's recommendations in the event of a dispute.